Contractor and Multi-Site Manager Plans Overview
With a contractor plan, you can manage a larger number of controllers, or offer a managed service to your clients using one of the Professional Plans listed below. Start using the STARTER PLAN for free and upgrade as your business grows. If you wish to purchase online, please follow the simple steps in our support section. Learn More
| Plan | Starter | Contractor | Bronze | Silver | Gold |
| Description |
Manage up to 25 controllers and up to 5 contractor staff users. |
Manage up to 75 controllers and up to 5 contractor staff users.
|
Manage up to 150 controllers and up to 15 contractor staff users.
|
Manage up to 250 controllers and up to 30 contractor staff users. |
Manage up to 400 controllers and up to 45 contractor staff users.
|
| Subscription | Free | 1-year | 1-year | 1-year | 1-year |
| # of Enthusiast Plans | N/A | 2 | 12 | 20 | 35 |
| Data Storage (MB) | 50 | 250 | 500 | 750 | 1000 |
| SMS Alerts | 0 |
50 |
75 |
100 |
200 |
| # of Controllers | 25 | 75 | 150 | 250 | 400 |
| # Users | 5 | 5 | 15 | 30 | 45 |
| How to Obtain? | Automatically applied to each new Contractor account | Purchase through the App | Purchase through the App | Purchase through the App | Purchase through the App |
Managing Plans
How do they work?
Contractor Plans allow you to provide the ultimate customer experience to your clients. With a Contractor Plan attached to your account, you can directly access any of your customers’ controllers from your own account.
This means that you can make changes to your customers’ controllers while on the road—you can switch between any controller with just two clicks. Imagine the time you’ll save by avoiding an on-site trip and the enhanced customer experience you can offer.
Managing your customers
From your Contractor Plan account, you can create new customers and controllers for those customers. When you create a new customer account, that customer is automatically linked to your account and you can immediately start managing their controller (or creating new configurations). You can also allow your customers to manage their own controllers (if you want to).
Because we don’t require you to install a controller before configuring it, you can create controller configurations during downtime. Once on site, all you have to do is connect the controller to wireless and start testing your zones, so this can be a real time-saver.
How is it charged?
Each Contractor Plan account has a maximum number of customer controllers that can be managed. Contractor Plans start at 25 free controllers, but can scale to thousands of controllers under management.
Each customer account that is linked to yours will have controllers that count toward your contractor plan limit. If you no longer want to manage a customer’s controller, you can remove that customer from your account and the number of linked controllers will go down.
Customer plans
Each customer account will be on either the Home Plan or the Enthusiast Plan. If your customer decides that they want the enhanced features in the Enthusiast Plan, you can sell this to your customer and start earning recurring revenue.
An example for a contractor-based account is shown below:
Controller alerts
There are two types of alerts that a Hydrawise controller can send: flow-based alerts, and notifications about when the controller is offline or when a customer plan is set to expire.
With a Contractor Plan, you can choose whether these alerts are sent to your customers or to you.
Original App - Renewing a Contractor Plan
Renewing your Hydrawise contractor plan to a higher level may be required as you acquire more customers. Choose the plan that best suits your business's needs.
- Sign in to your Hydrawise account.
- Click on the Menu icon (
) on the upper left-hand side of the app.
- Under Account, click Account Details. Click the My Account icon on the upper right-hand side from the web browser.
- Under Plan Details, click on the (
) icon. - Select Contractor/Multi-Site Plans.
- Select Plan. You will see options for purchasing a new plan.
How does SMS text messaging work on contractor plan?
Hydrawise allows you to receive alert notifications in a few different ways.
- In-App Alerts are free and rely on your web service and the Hydrawise App on your iOs or Android phone. Alerts are displayed in the “Event” log in your App and on your web login.
- Short Message Service (SMS) is a text messaging service component of most cell phones. SMS ALERT (text message) notifications can be sent to your customer or any user in your contractor account when on the correct plan.
To access the SMS Alert service, you must be on one of the Hydrawise Contractor Plans or an Enthusiast Plan. Refer to the chart listed below.
| Plan | SMS Text Alerts |
| Home | *requires Enthusiast plan upgrade Learn More |
| Enthusiast | 5/Month |
| Free Contractor Starter Plan | *requires Enthusiast plan upgrade Learn More |
| Contractor Plan | 50/Month |
| Bronze Plan | 75/Month |
| Silver Plan | 100/Month |
| Gold Plan | 200/Month |
If your Hydrawise account is not assigned to the correct plan, you cannot receive the SMS alerts. When you try to add the mobile number to the SMS alert, you will see the note below asking you to upgrade.